Get Expert Gemstone Advice | Contact RichosRocks Queensland 2025
Get in Touch
Gemfields Queensland Australia - sapphire mining landscape with red earth and outback terrain where RichosRocks sources parti-color sapphires
Queensland Gemstone Specialists Ready to Help
How We Can Help
💎 Gemstone Expertise
- Queensland sapphire selection and recommendations
- Investment-grade gemstone guidance
- Certification and authentication questions
- Gemstone care and maintenance advice
Queensland parti-color sapphires displayed on vintage map of Anakie region Australia - authentic gemstone provenance and heritage from RichosRocks
💍 Custom Jewelry
- Custom engagement ring design consultation
- Matched pair selection for earrings
- Brisbane jeweler recommendations
- Setting and design guidance
📦 Orders & Support
- Order status and shipping tracking
- Returns and refunds assistance
- Product availability inquiries
- Wholesale and bulk orders
Contact Information
Response Time
Within 24 hours (Mon-Fri, 9am-5pm AEST)
Weekend inquiries answered next business day
Location
Brisbane, Queensland, Australia
Appointments available for gemstone viewings
📞 Phone Consultations
We offer phone and video consultations for detailed gemstone discussions and custom jewelry design.
To schedule: Email us with your preferred time and consultation topic.
Frequently Asked Questions
How quickly will you respond?
We respond within 24 hours during business days (Monday-Friday). Weekend inquiries are answered on the next business day. For urgent matters, please mention this in your subject line.
Can I visit your store in person?
We operate primarily online to offer the best selection and prices, but we can arrange appointments for gemstone viewings in Brisbane. Contact us to schedule a viewing of specific stones.
Can you help me choose a gemstone?
Absolutely! Our Queensland-based team provides expert guidance on gemstone selection, quality assessment, and jewelry design. Contact us with your requirements, budget, and timeline - we'll help you find the perfect stone.
Do you offer wholesale pricing?
Yes, we work with jewelers and designers on wholesale orders. Contact us with your business details and requirements for volume pricing and terms.
What to Include in Your Message
Gemstone Type
What gemstone are you interested in? (sapphire, amethyst, etc.)
Budget Range
Your approximate budget helps us recommend suitable options
Purpose
Engagement ring, earrings, investment, collection?
Browse While You Wait
Explore our gemstone collection and educational resources while we prepare your personalized response.