1. COLOR ACCURACY DISCLAIMER

1.1 Screen Calibration Variations

Product colors may appear different due to:

• Monitor Calibration: Every screen displays colors differently (brightness, contrast, color temperature)
• Device Type: Desktop monitors, laptops, tablets, phones all render colors differently
• Screen Technology: LCD, LED, OLED, Retina displays show different color ranges
• Age of Screen: Older screens may have color drift or fading
• Viewing Angle: Colors shift when viewing screen from different angles

1.2 Lighting Conditions

Gemstone color changes dramatically with lighting:

1.3 Natural Color Variation

Natural sapphires have inherent color variations:

• Color Zoning: Uneven color distribution within stone
• Pleochroism: Different colors from different viewing angles
• Lighting Sensitivity: Some stones change color dramatically in different light
• Unique Characteristics: No two natural stones are identical

2. SIZE & SCALE DISCLAIMER

2.1 Magnification for Detail

Photos are magnified to show detail:

• Macro Photography: Stones photographed at 2-10x magnification
• Actual Size Smaller: Stones appear larger in photos than in person
• Carat Weight Reference: Use carat weight and dimensions (mm) for true size
• Hand Model Photos: Provide better size context but still approximate

2.2 Size Perception Tips

3. INCLUSION VISIBILITY DISCLAIMER

3.1 What Photos Show

Professional photography may show or hide inclusions:

• Macro Photos: Show inclusions not visible to naked eye
• Standard Photos: May not show all inclusions visible in person
• Lighting Effects: Bright lighting can hide or reveal inclusions
• Focus Depth: Some inclusions may be out of focus

3.2 Inclusion Disclosure

We disclose inclusions in product descriptions, but:

• Photos may not show all inclusions mentioned
• Some inclusions visible in person may not appear in photos
• Inclusion appearance varies with lighting and viewing angle
• Request additional photos or videos if concerned about inclusions

4. PHOTOGRAPHY TECHNIQUES

4.1 Our Photography Standards

We use professional photography with:

• ✅ Natural Daylight: Primary lighting source for color accuracy
• ✅ Neutral Background: White or gray backgrounds to show true color
• ✅ Multiple Angles: Top, side, and pavilion views
• ✅ Macro Detail: Close-ups to show clarity and cut quality
• ✅ Consistent Setup: Same camera, lighting, and settings for all stones

4.2 Post-Processing Disclosure

We apply minimal post-processing:

• ✅ White Balance: Adjusted to match natural daylight (standard practice)
• ✅ Exposure Correction: Minor adjustments for proper brightness
• ✅ Sharpening: Minimal sharpening for clarity
• ❌ No Color Enhancement: We do NOT artificially enhance or alter stone color
• ❌ No Inclusion Removal: We do NOT edit out inclusions or flaws

5. VIDEO RECOMMENDATIONS

5.1 Why Videos Are Better

Videos provide more accurate representation:

• ✅ True Color: Shows color in motion and multiple lighting angles
• ✅ Brilliance: Demonstrates sparkle and light return
• ✅ Inclusions: Shows inclusions more accurately than static photos
• ✅ Size Context: Better sense of actual size and proportions

5.2 Request Videos

We provide free videos for any stone:

• Email support@richosrocks.com with product link
• We'll send HD video within 24-48 hours
• Videos shot in natural daylight and indoor lighting
• Multiple angles and close-ups included

6. IN-PERSON VIEWING

6.1 Brisbane Appointments

The BEST way to see true color and quality:

• ✅ Book Appointment: View stones in person at our Brisbane location
• ✅ Natural Lighting: See stones in daylight and indoor lighting
• ✅ Expert Guidance: Our gemologists explain characteristics
• ✅ No Obligation: View without pressure to purchase

Contact us to schedule: support@richosrocks.com

7. CUSTOMER RESPONSIBILITIES

7.1 Before Purchasing

To ensure satisfaction, you should:

• ✅ Request videos if photos don't provide enough information
• ✅ Ask questions about color, clarity, inclusions, or any concerns
• ✅ Understand that natural stones vary from photos
• ✅ Review our 30-Day Return Policy
• ✅ Consider in-person viewing for high-value purchases ($5K+)

7.2 After Receiving

If stone appears different than expected:

• View in natural daylight (not just indoor lighting)
• Compare to dimensions and carat weight (not just photos)
• Contact us within 30 days if not satisfied
• We offer full refund under our Satisfaction Guarantee

8. LIMITATION OF LIABILITY

9. CONTACT US