How to Order - Simple Gemstone Buying Process | RichosRocks Australia

Ordering gemstones from RichosRocks is simple, secure, and stress-free. Our 4-step process ensures you get the perfect stone with expert guidance, complete transparency, and our 30-day money-back guarantee.

Step 1: Browse & Select Your Stone

Explore Our Collection

• Browse online: View our Queensland sapphire collection
• Filter by: Color (parti, blue, teal, green), size (0.5-5ct), budget, treatment (heated/unheated)
• See actual stones: Photos and videos of the exact stone you'll receive (not stock images)
• Read provenance: Which miner, which claim, when mined
• Check details: Carat weight, dimensions, treatments, price

Not Sure What You Want?

• Take our quiz: Find Your Perfect Gemstone
• Read guides: Beginner's Buying Guide
• Learn about sizes: Gemstone Size Guide
• Compare options: Sapphire vs Diamond

Step 2: Free Expert Consultation (Optional but Recommended)

Get Expert Guidance

• Book free consultation: Schedule a call or video chat
• No pressure: Educational, helpful advice - no obligation to buy
• Ask anything: Quality, treatments, sizing, settings, value
• See stones live: Video call to view stones in different lighting
• Get recommendations: Based on your needs, budget, preferences

What We'll Discuss

• Your needs (engagement ring, gift, investment, collection)
• Budget and value considerations
• Stone quality (color, clarity, cut, treatments)
• Size recommendations for your finger/jewelry type
• Setting options and jeweler referrals
• Certification options (GIA, AGL)
• Provenance and Anakie miner stories

Step 3: Secure Purchase

Add to Cart & Checkout

• Add stone to cart: Click "Add to Cart" on product page
• Review order: Check stone details, price, shipping
• Apply discounts: Enter coupon code if you have one
• Proceed to checkout: Secure encrypted checkout process

Payment Options

• Credit/Debit Cards: Visa, Mastercard, Amex (secure processing)
• PayPal: Buyer protection included
• Bank Transfer: Direct deposit (contact us for details)
• Afterpay: Buy now, pay later (available for eligible purchases)
• All payments: Secure SSL encryption, PCI compliant

What's Included with Your Purchase

• ✅ Complete provenance documentation: Miner, claim, date
• ✅ Treatment disclosure: Heat-treated or unheated
• ✅ Care instructions: How to clean and protect your stone
• ✅ Setting recommendations: Best settings for your stone
• ✅ Certificate of authenticity: Guaranteed Australian sapphire
• ✅ Expert support: Ongoing guidance and advice
• ✅ 30-day guarantee: Money-back if not satisfied

Optional Add-Ons

• GIA/AGL Certification: Independent lab report ($300-$800) - we arrange
• Gift wrapping: Beautiful presentation for gifts
• Express shipping: 1-2 day delivery (additional fee)
• Insurance upgrade: Higher coverage for valuable stones

Step 4: Receive & Enjoy Your Stone

Shipping & Delivery

Australia Shipping:

• Standard: 3-5 business days (FREE over $150)
• Express: 1-2 business days (additional fee)
• Fully insured: All shipments covered
• Tracking: Provided via email
• Signature required: For valuable stones

International Shipping:

• Delivery: 7-14 business days
• Fully insured: All international shipments
• Customs: Declared value, buyer responsible for duties/taxes
• Tracking: Full tracking provided

Upon Arrival

• Inspect immediately: Check stone matches description
• Compare to photos: Should match exactly
• Review documentation: Provenance, treatments, care instructions
• Contact us: Any questions or concerns within 30 days

30-Day Money-Back Guarantee

• Not satisfied? Return for full refund (minus shipping)
• Stone must be in original condition
• Contact us within 30 days of delivery
• We'll provide return shipping instructions
• Refund processed within 5 business days of receiving return

Next Steps After Purchase

• Setting your stone: We provide jeweler referrals and setting guidance
• Certification: We can arrange GIA/AGL certification if desired
• Care: Follow our care guide
• Insurance: Get your stone appraised and insured
• Enjoy: Wear and treasure your Queensland sapphire!

Custom Orders & Special Requests

Looking for Something Specific?

• Specific size/color: We can source from our Anakie miners
• Matched pairs: For earrings (we'll find matching stones)
• Unheated stones: We specialize in natural, untreated sapphires
• Large stones: 3ct+ available (contact us)
• Bulk orders: Multiple stones (discounts available)

Contact us: Book consultation to discuss custom requests

Frequently Asked Questions

How long does shipping take?

Australia: 3-5 business days standard (FREE over $150), 1-2 days express. International: 7-14 business days. All shipments fully insured with tracking.

Is my payment secure?

Yes. We use secure SSL encryption and are PCI compliant. All payment information is encrypted and never stored on our servers. PayPal offers additional buyer protection.

Can I see my stone before buying?

Yes! Book a free video consultation to see stones in different lighting. We also provide detailed photos and videos of the exact stone you'll receive. 30-day guarantee if not satisfied.

What if I'm not satisfied?

30-day money-back guarantee. Return the stone in original condition for full refund (minus shipping). We want you completely happy with your purchase.

Do you offer payment plans?

Yes, Afterpay is available for eligible purchases. Buy now, pay later in 4 installments. No interest if paid on time. Subject to approval.

Can I pick up my order in person?

We're Brisbane-based. Local pickup available by appointment. Contact us to arrange. You can view stones in person before purchasing.

How do I get my stone certified?

We arrange GIA or AGL certification for additional fee ($300-$800). We handle the entire process - you receive the certified stone with official lab report. Learn about certification.

Can I return a stone if it doesn't match my ring?

Yes, within 30 days. We recommend consulting with us or your jeweler about size and setting before purchasing. We provide detailed measurements and setting recommendations.

What if my stone is damaged in shipping?

All shipments are fully insured. If damaged in transit, contact us immediately with photos. We'll file insurance claim and replace or refund. This is extremely rare - we package very carefully.

Do you ship internationally?

Yes, worldwide shipping available. 7-14 business days, fully insured, tracking provided. Buyer responsible for customs duties/taxes. Contact us for shipping quote to your country.

Need Help Ordering?

We're here to help!

• Book consultation: Free expert guidance
• Email us: info@richosrocks.com
• Phone: Available during business hours (AEST)
• Live chat: Available on website

Ready to Order?

Start your gemstone journey:

• Browse Queensland sapphire collection
• Book free consultation
• Read buying guide
• Why buy from us
• Read customer reviews

Additional Resources

Helpful Guides:

• Gemstone Size Guide
• Pricing Guide
• Care Guide
• Setting Guide
• Our 30-Day Guarantee
• Shipping Information

Last updated: December 2025 | Simple, secure ordering | 30-day guarantee | Brisbane-based since 2005