🌏 Worldwide Shipping for Premium Australian Gemstones

At RichosRocks, we ship our authentic Australian parti-color sapphires and premium natural gemstones worldwide. We understand that when you're investing in quality gemstones, reliable and secure delivery is essential.

📦 Shipping by Region

💎 Special Handling for Gemstones

Every gemstone is carefully packaged with:

• Secure protective padding and gem boxes
• Full insurance coverage for the declared value
• Discreet packaging for security
• Certificate of authenticity (where applicable)
• Tracking number provided within 24 hours of dispatch

📋 Customs & Import Information

International customers: All shipments are sent with full customs declarations showing the true value of your gemstones. Import duties, taxes, and customs fees are the responsibility of the buyer and vary by country. We recommend checking with your local customs office for specific rates.

Ethical sourcing documentation: All our Australian gemstones come with provenance information and can include additional documentation upon request for customs purposes.

🔒 Security & Insurance

All orders are:

• Fully insured during transit
• Require signature upon delivery
• Tracked from our facility to your door
• Packaged discreetly without external branding

📱 Track Your Order

Once your order ships, you'll receive:

• Email confirmation with tracking number
• Real-time tracking updates
• Estimated delivery date
• SMS notifications (for Australian orders)

❓ Shipping FAQs

Q: Do you ship digital products (ebooks/guides) differently?
A: Yes! Digital downloads are delivered instantly via email after purchase - no shipping required.

Q: Can I combine physical gemstones with digital products?
A: Absolutely! Your digital items will be delivered immediately, and physical items will ship separately.

Q: What if my gemstone is damaged in transit?
A: All shipments are fully insured. Contact us immediately with photos, and we'll file a claim and arrange a replacement or refund.

Q: Do you offer express international shipping?
A: Yes, for urgent orders please contact us before purchasing and we can arrange DHL/FedEx express shipping at additional cost.

Q: Can I pick up my order locally in Queensland?
A: Yes! Brisbane-area customers can arrange local pickup - contact us to coordinate.

📞 Questions About Shipping?

If you have specific shipping questions or need a custom shipping solution for high-value orders, please contact us before placing your order. We're here to ensure your Australian gemstones arrive safely and securely.

Email: [Your contact email]
Response Time: Within 24 hours