Sample Report — Example Business

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This is a sample R.I.C.H.O. Business Improvement Report. The business below is fictional — used to show you exactly what your report will look like.

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R.I.C.H.O. Business Improvement Report

Sunshine Plumbing Co.

sunshineplumbing.com.au · Reviewed: July 2026

Needs Improvement

Homepage Clarity

5/10

SEO Foundations

4/10

Sales Path

3/10

Trust Signals

6/10

Mobile Experience

7/10

Facebook Presence

4/10

Overall summary: Sunshine Plumbing Co. has a functional website but is missing several key elements that would help convert visitors into enquiries. The homepage does not clearly state the service area, the main phone number is not visible above the fold on mobile, and there is no Google review widget. These are fixable issues — the 7-day action plan below prioritises them by impact.

1SEO Title & Meta Description Fix

Current homepage title

Welcome to Sunshine Plumbing
  • Does not include the service area (suburb or city)
  • Does not include the primary service keyword (e.g. 'plumber')
  • Only 28 characters — well under the 50–60 character target

Recommended title

Plumber in Brisbane Northside | Sunshine Plumbing Co.
  • Includes primary keyword 'Plumber'
  • Includes service area 'Brisbane Northside'
  • 52 characters — within the optimal range

Recommended meta description

Licensed plumber serving Brisbane Northside. Hot water, blocked drains, leaks and renovations. Call for a same-day quote: 07 XXXX XXXX.

2Homepage Hero Rewrite

Current hero headline

"Welcome to Sunshine Plumbing — Your Local Plumbing Experts"
  • 'Welcome to' headlines are ignored by most visitors — they don't communicate value
  • 'Local Plumbing Experts' is vague — every plumber says this
  • No service area mentioned — visitors don't know if you cover their suburb

Recommended hero headline

"Brisbane Northside Plumber — Hot Water, Blocked Drains & Leaks Fixed Fast"

Recommended subheadline

"Licensed plumber serving Chermside, Aspley, Stafford and surrounds. Same-day service available. Call 07 XXXX XXXX for a free quote."

3Call-to-Action Improvements

  • Phone number is in the footer only — not visible above the fold on mobile
  • No 'Get a Quote' button on the homepage hero
  • Contact form is on a separate page — most visitors won't find it
  • Email address is visible in the header on desktop

Recommended fixes:

  1. Add a click-to-call phone button in the mobile header (sticky)
  2. Add a "Get a Free Quote" button to the homepage hero section
  3. Add a short contact form directly on the homepage (name, phone, job type)
  4. Add a "Call Now" button after every service description

4Trust Signal Improvements

  • QBCC licence number is displayed on the About page
  • Business has 47 Google reviews (4.8 stars)
  • Google reviews are not displayed on the website — visitors can't see them without leaving the site
  • No 'years in business' or 'jobs completed' stat on the homepage
  • No photos of the team or work vehicles — anonymous businesses convert less

Recommended fixes:

  1. Embed a Google Reviews widget on the homepage (shows star rating + recent reviews)
  2. Add a "15 years · 2,400+ jobs · QBCC licensed" trust bar below the hero
  3. Add 2–3 photos of the team and work vehicles to the About page

5Facebook & Google Ad Ideas

These are suggested ad concepts based on your services and location. They are not guaranteed to perform — results depend on budget, targeting, and execution.

Facebook Ad — Hot Water Emergency

"No Hot Water? We Fix It Today."

Brisbane Northside plumber available same day. Licensed, insured, upfront pricing. Call 07 XXXX XXXX.

Target: Brisbane Northside homeowners, 30–65, homeowner interest

Google Search Ad — Blocked Drain

Headline: "Blocked Drain Brisbane Northside"

Description: Same-day service. Licensed plumber. Upfront pricing. Call now for a free quote.

Keywords: blocked drain brisbane northside, plumber near me, emergency plumber

67-Day Action Plan

Day 1

Update homepage title tag and meta description using the recommended copy above

Low
Day 2

Rewrite the homepage hero headline and subheadline

Low
Day 3

Add a click-to-call phone button to the mobile header

Medium
Day 4

Add a "Get a Free Quote" button to the homepage hero

Low
Day 5

Install a Google Reviews widget on the homepage

Medium
Day 6

Add a trust bar (years in business, jobs completed, licence number)

Low
Day 7

Add 2–3 team/vehicle photos to the About page

Low

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The $199 Pilot gives you a report like this — tailored to your actual business, website, and Facebook page. Delivered within 48 hours.

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Disclaimer: This is a sample report using a fictional business. Results from implementing recommendations will vary. Not financial, legal, or tax advice.