Frequently Asked Questions

Frequently Asked Questions

Find answers to 60+ common questions about gemstones, ordering, shipping, returns, and more. Queensland sapphire specialists since 2005.

General Questions (10)

What is RichosRocks?

Brisbane-based Australian sapphire specialists since 2005. We source directly from Queensland miners (Anakie Gemfields) and offer 100% natural gemstones with complete transparency. Expert guidance, ethical sourcing, 30-day guarantee.

Where are you located?

Brisbane, Queensland, Australia. We operate primarily online to offer best prices and selection. Appointments available for gemstone viewings in Brisbane. Ship Australia-wide and internationally.

How long have you been in business?

Since 2005 - over 20 years specializing in Queensland sapphires and Australian gemstones. Direct relationships with Anakie miners. Hundreds of satisfied customers Australia-wide and internationally.

Do you have a physical store?

We operate primarily online to offer best prices. Brisbane appointments available to view specific gemstones. Contact us to arrange viewing. Most customers prefer online shopping with our detailed photos, videos, and 30-day guarantee.

Can I visit in person?

Yes, by appointment in Brisbane. Contact us to arrange viewing of specific gemstones. We'll show you stones, discuss options, answer questions. No obligation to purchase.

What makes you different from other gemstone dealers?

Direct from Queensland miners (save 30-60%), 20+ years expertise, parti sapphire specialists, complete provenance, ethical sourcing verified, 100% natural stones, expert guidance, 30-day guarantee. Learn more.

Are your sapphires real?

Yes, 100% natural Australian sapphires guaranteed. No synthetics, no lab-created. Complete provenance from Queensland miners. Certification available. Money-back guarantee if not as described.

Do you sell lab-created stones?

No. We only sell 100% natural gemstones. All treatments clearly disclosed. We specialize in natural Queensland sapphires from Anakie Gemfields.

What is your return policy?

30-day money-back guarantee. If not satisfied or not as described, return for full refund (minus shipping). Stone must be in original condition. Full return policy.

How do I contact you?

Email, phone, or contact form. We respond within 24 hours during business days (Monday-Friday, 9am-5pm AEST). Book free consultation.

Products & Gemstones (15)

What is a parti sapphire?

Multi-color sapphire showing blue, green, yellow in one stone. Found almost exclusively in Queensland's Anakie Gemfields. Each completely unique. Growing demand from collectors and designers. Learn more.

Where do your sapphires come from?

Queensland's Anakie Gemfields (Central Queensland). Direct from miners we've worked with for 20+ years. Complete provenance: which miner, which claim, when mined. Miner stories.

Are your sapphires treated?

We clearly disclose all treatments. Many Queensland sapphires are unheated (natural color). Some are heat-treated (standard and acceptable). We never sell dyed, diffused, or heavily fracture-filled stones. Treatments guide.

What's the difference between heated and unheated?

Heated: Heat treatment enhances color (standard, permanent, accepted). Unheated: Natural color, no treatment (rare, 10-30% premium). Both are natural sapphires. We disclose treatment status for every stone.

Do you have unheated sapphires?

Yes! Many Queensland sapphires have vivid natural color without treatment. We clearly mark unheated stones. Popular with collectors and investors. 10-30% premium over heated. Browse collection.

What sizes do you have?

0.5-5+ carats. Most popular: 1-1.5ct for engagement rings. Larger stones (3ct+) available. Size guide with charts.

Can I see my stone before buying?

Yes! Detailed photos and videos of actual stone (not stock images). Book free video consultation to see stones in different lighting. Brisbane appointments available. 30-day guarantee.

Do you provide certification?

Yes. Certificate of authenticity included. Independent lab reports (GIA, AGL) available for additional fee ($300-$800). We arrange entire process. Certification guide.

What's included with my purchase?

Complete provenance documentation, treatment disclosure, care instructions, setting recommendations, certificate of authenticity, expert support, 30-day guarantee. Certification available (additional fee).

Can I request a specific stone?

Yes! We can source specific sizes, colors, or qualities from our Anakie miners. Contact us with requirements and budget. Custom sourcing takes 2-4 weeks.

Do you have matched pairs for earrings?

Yes, we can source matched pairs. Parti sapphires: similar patterns (never identical). Blue/teal sapphires: closely matched color and size. Contact us for custom matching.

What's your best-selling stone?

Parti sapphires (1-1.5ct) for engagement rings. Unique, affordable ($800-$3,000), each one-of-a-kind. Teal sapphires also very popular. Browse bestsellers.

Are Australian sapphires good quality?

Yes! Queensland sapphires are world-renowned. Excellent hardness (9 Mohs), vivid colors, unique parti patterns. Ethical sourcing. Growing demand internationally. Complete guide.

How do Australian sapphires compare to Asian?

Australian: Unique parti colors, ethical sourcing, complete traceability. Asian (Ceylon, Thai): Often single-color, less traceability. Both excellent quality. Australian parti sapphires found nowhere else. Comparisons.

What's the most popular engagement ring size?

1.00-1.50 carat (6.0-7.0mm). Noticeable without being overwhelming. Works for most finger sizes. Budget: $1,000-$3,000. Size guide.

Browse Sapphire Collection →

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