⏱️ 1-2 day processing | 🌍 Worldwide shipping | 🛡️ Fully insured

💎 Quick Jump: Processing | Rates | Tracking | Packaging | International

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Processing Time ⏰

All orders are processed within 1-2 business days (Monday-Friday, excluding public holidays). You'll receive a confirmation email with tracking information as soon as your order ships.

Each Queensland sapphire and loose gemstone is personally inspected before shipping to ensure quality.

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Shipping Rates & Delivery Times 📦

🇦🇺 Domestic Shipping (Australia)

Option	Cost	Delivery Time
📦 Standard Shipping	$7.00 AUD	3-7 business days
⚡ Express Shipping	$12.00 AUD	1-3 business days
🎁 FREE Standard Shipping	FREE	Orders over $150 AUD

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🌍 International Shipping

Region	Cost	Delivery Time
Asia-Pacific (NZ, South Korea)	$12.00 AUD	7-14 business days
Premium Markets (USA, UK, Canada, Japan, Singapore, Hong Kong)	$15.00 AUD	10-21 business days
Europe (Germany, France, Italy, Spain, etc.)	$20.00 AUD	14-21 business days
Middle East (UAE)	$25.00 AUD	14-21 business days

⚠️ Note: International delivery times are estimates and may vary due to customs processing.

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Tracking Your Order 📍

All orders include full tracking from our door to yours. You'll receive:

• ✅ Order confirmation email immediately after purchase
• 📦 Shipping confirmation email with tracking number within 1-2 business days
• 📍 Ability to track your package in real-time

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Packaging 📦

Your gemstones deserve the best protection! Every order is:

• 💎 Individually wrapped in protective material
• 📦 Packaged in crush-proof containers
• 🛡️ Shipped with full insurance coverage (for orders over $100 AUD)
• 📜 Includes certificate of authenticity
• 🔒 Discreetly packaged (no external indication of contents)

Learn: How to Care for Gemstones when they arrive

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International Orders & Customs 🌍

⚠️ Important Information for International Customers:

• 📋 All international shipments include proper customs documentation
• 🔢 HS codes are provided for smooth customs clearance
• 💰 You may be responsible for customs duties, taxes, and fees in your country
• ⚠️ These charges are not included in our shipping rates
• 📞 Contact your local customs office for specific information about import duties

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🚫 Shipping Restrictions

We currently ship to most countries worldwide. However, we cannot ship loose gemstones to the following countries due to import restrictions:

• ❌ France
• ❌ Malaysia
• ❌ Mexico
• ❌ Portugal
• ❌ Russia

If you're located in one of these countries and would like to purchase, please contact us at richosrocksstore@gmail.com to discuss alternatives.

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📦 Lost or Damaged Shipments

Lost Packages:

If your tracking shows your package as delivered but you haven't received it, please:

1. 1️⃣ Check with neighbors or building management
2. 2️⃣ Verify the delivery address on your order
3. 3️⃣ Contact us within 48 hours at richosrocksstore@gmail.com

We'll work with the carrier to locate your package or arrange a replacement.

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Damaged Packages:

While extremely rare due to our secure packaging, if your gemstone arrives damaged:

1. 1️⃣ Take photos of the packaging and gemstone immediately
2. 2️⃣ Contact us at richosrocksstore@gmail.com within 48 hours
3. 3️⃣ Do not discard packaging materials

We'll arrange a replacement or full refund at no cost to you.

See: Return & Refund Policy

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💎 What We Ship

• 🇦🇺 Australian Gemstones - Queensland sapphires direct from our mines
• ⛏️ Queensland Sapphire Rough Parcels - For cutting and faceting
• 💎 Loose Gemstones - Natural stones for custom jewelry
• 🎂 Birthstone Gemstones - All birth months
• 💜 Amethyst - Natural purple gemstones
• 💙 Blue Topaz - Brilliant blue stones
• 🤎 Smokey Quartz - Sophisticated earth tones
• 💍 Handcrafted Jewelry - Ready-to-wear pieces

Learn: Queensland Sapphire Mining | Why Choose Us

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🇦🇺 Shipping From Queensland, Australia

All orders ship from our location in Sapphire, Queensland, Australia - in the heart of the Central Queensland Gemfields.

RichosRocks
78 Withersfield Road Sapphire
Anakie Siding, QLD 4702
Australia

Learn more about our story

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ℹ️ Additional Information

Order Changes

Need to change your order? Contact us immediately at richosrocksstore@gmail.com. We'll do our best to accommodate changes before your order ships.

Shipping Address

Please ensure your shipping address is correct. We cannot be responsible for orders shipped to incorrect addresses provided by the customer.

Signature Required

High-value orders (over $500 AUD) may require a signature upon delivery for security purposes.

PO Boxes

We can ship to PO boxes within Australia. International PO box shipping may have restrictions.

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📞 Contact Us

Questions about shipping? We're here to help!

📧 Email: richosrocksstore@gmail.com
📞 Phone: 0477407369
📍 Address: 78 Withersfield Road Sapphire, Anakie Siding, QLD 4702, Australia

Send us a message | Check FAQ

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📚 Related Policies

• ↩️ Return & Refund Policy - Hassle-free returns
• ❓ FAQ - Common questions
• 🏆 Why Choose RichosRocks - Our commitment
• 📖 About Us - Our story

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🎓 Educational Resources

• 🎓 Gemstone Education - Understanding basics
• 🔍 Identify Authentic Gemstones
• 📊 Gemstone Grading Guide
• 💍 Choose Gemstones for Jewelry
• 🧼 Gemstone Care Guide - Prepare for arrival
• ✨ Gemstone Meanings

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🛒 Start Shopping

• 🇦🇺 Australian Gemstones
• 💎 Loose Gemstones
• 🎂 Birthstone Gemstones
• 💜 Purple Gemstones
• 🇧🇷 Brazilian Gemstones
• 💍 Handcrafted Jewelry
• 🎁 Gemstone Gift Guide

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📧 Get Shipping Updates

Subscribe for free shipping promotions, new arrivals, and gemstone education:

🎁 Subscriber Benefits:

• 🆓 Exclusive free shipping offers for subscribers
• ⚡ First access to new Queensland sapphire finds
• 🎓 Expert gemstone tips and care advice
• 💰 Special promotions and discounts
• ⛏️ Behind-the-scenes mining stories

We ship beautiful Australian gemstones worldwide with care! 🇦🇺💎

Last updated: October 2025